Royals Mine - Shipping Policy

Shipping Policy for Royal Mine Fashion (UAE)

At Royal Mine, we strive to provide a seamless shopping experience for our customers in the UAE. Please review the following shipping policy for detailed information about our delivery process.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time

  • We offer standard and express shipping options.
    • Standard Shipping: Typically delivered within 3–5 business days from the date of dispatch.
    • Express Shipping: Typically delivered within 1–2 business days from the date of dispatch.
  • Delivery times may vary based on location and availability of the items ordered.

3. Shipping Rates

  • Shipping fees are calculated at checkout based on the shipping method selected and the delivery location.
  • For orders within the UAE, we offer competitive rates. Additional charges may apply for express shipping or remote areas.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking number to monitor the status of your delivery.
  • You can track your order through the courier’s website or by using the tracking link provided in your order confirmation email.

5. Delivery Address

  • Please ensure that the shipping address is complete and accurate at the time of purchase. Royal Mine Fashion is not responsible for delays or issues resulting from incorrect or incomplete address information.
  • If the courier cannot deliver to the address provided, we may request an alternative address or a redelivery attempt.

6. International Shipping

  • Currently, we only offer shipping within the UAE. International orders are not available at this time.

7. Shipping Delays

  • While we strive to ensure timely delivery, unforeseen factors such as weather conditions, customs delays, or courier issues may cause delays.
  • In such cases, we will do our best to inform you promptly and provide an updated delivery timeframe.

8. Damaged or Lost Items

  • If your order is damaged during transit or does not arrive, please contact our customer service team within 7 days of delivery. We will investigate the issue and offer a resolution based on our findings.

For further assistance or inquiries about shipping, please do not hesitate to contact us via email or phone. We appreciate your trust in Royal Mine Fashion and look forward to serving you.